Shipping policy
Shipping Policy – Forever Photos
Processing Times
All Forever Photos products are custom-made to order using your uploaded photo and engraving selections.
Orders are typically processed and produced within:
* 3–5 business days for Standard Shipping
* 1–2 business days for Express Shipping
Please note that processing times begin after your order is placed and do not include weekends or public holidays.
During busy periods, seasonal demand, or promotional events, processing times may be slightly extended.
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Shipping Options
Standard Shipping
* Estimated delivery time: 3–5 business days
* Cost: Calculated at checkout (or insert your standard shipping price if fixed)
Express Shipping
* Estimated delivery time: 1–2 business days
* Cost: £6.99
Express Shipping prioritises both production and dispatch speed.
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Delivery Information
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Delivery times are estimates and may occasionally be affected by:
* Courier delays
* Weather conditions
* High seasonal demand
* Postal disruptions
* Incorrect address information provided at checkout
Forever Photos is not responsible for delays caused by third-party couriers once the parcel has been dispatched.
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Incorrect Shipping Information
Customers are responsible for ensuring all shipping details are entered correctly at checkout.
We cannot guarantee replacements or refunds for orders shipped to incorrectly entered addresses.
If you notice an address mistake, please contact us immediately at:
info@foreverphotos.co.uk
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Lost or Damaged Parcels
If your order arrives damaged or appears lost in transit, please contact us within 48 hours of delivery or expected delivery date.
Please include:
* Your order number
* Photos of any damage
* Photos of packaging where applicable
We will work with the courier to investigate and resolve the issue as quickly as possible.
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International Shipping
At this time, Forever Photos currently ships within the United Kingdom only.
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Contact Us
For shipping questions or support, contact:
info@foreverphotos.co.uk