Terms of service
Terms of Service – Forever Photos
Overview
This website is operated by Forever Photos. Throughout the site, the terms “we”, “us” and “our” refer to Forever Photos. By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.
These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions, then you may not access the website or use any services.
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1. Online Store Terms
By agreeing to these Terms, you confirm that:
* You are at least 18 years old, or
* You have permission from a parent or legal guardian to use this site
You may not use our products for any illegal or unauthorised purpose.
You must not transmit any worms, viruses, or malicious code.
A breach of any Terms may result in immediate termination of your access to our services.
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2. Custom & Personalised Products
All Forever Photos products are custom-made using customer-submitted photos, text, and preferences.
By placing an order, you confirm that:
* You own the rights to the uploaded images or have permission to use them
* Your uploaded content does not infringe copyright, trademark, or intellectual property laws
* Your content is not illegal, offensive, hateful, threatening, or inappropriate
We reserve the right to refuse or cancel orders containing inappropriate or prohibited content.
Because products are personalised, they are exempt from standard cancellation and return rights under UK Consumer Contracts Regulations.
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3. Accuracy of Information
You agree that all information provided during checkout is accurate and complete.
Forever Photos is not responsible for:
* Spelling mistakes submitted by customers
* Incorrect uploaded images
* Incorrect addresses
* Ordering the wrong size or product option
Customers are responsible for reviewing all order details before completing checkout.
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4. Product Appearance & Materials
Our products are made using natural wood materials. As every piece is unique, variations may occur including:
* Grain patterns
* Knots
* Texture
* Engraving tone
* Slight colour differences
These natural variations are not considered defects.
Product images shown on the website are for illustration purposes only and actual products may vary slightly.
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5. Pricing & Payments
All prices are shown in GBP (£) unless otherwise stated.
We reserve the right to:
* Modify prices at any time
* Refuse or cancel orders
* Limit quantities purchased per person or household
Payments are securely processed through third-party payment providers.
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6. Shipping & Delivery
Delivery times are estimates only and are not guaranteed.
Forever Photos is not responsible for delays caused by:
* Couriers
* Customs
* Weather
* Postal disruptions
* Incorrect shipping details provided by the customer
Risk of loss transfers to the customer upon delivery.
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7. Returns & Refunds
Please refer to our Returns & Refund Policy for full details.
As products are custom-made and personalised, returns and refunds are generally not accepted unless the item arrives damaged, faulty, or incorrect due to our error.
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8. Intellectual Property
All content on this website, including:
* Logos
* Product designs
* Photos
* Graphics
* Text
* Branding
is the property of Forever Photos and may not be copied, reproduced, or used without written permission.
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9. Limitation of Liability
To the fullest extent permitted by law, Forever Photos shall not be liable for:
* Indirect or consequential losses
* Loss of profits
* Emotional distress
* Delays in delivery
* Customer-submitted image quality issues
* Minor variations in engraving or wood appearance
Our maximum liability shall not exceed the amount paid for the product purchased.
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10. Third-Party Services
We may use third-party services including:
* Shopify
* Payment processors
* Delivery couriers
* Analytics providers
We are not responsible for third-party services or websites linked through our site.
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11. Privacy
Your submission of personal information through the store is governed by our Privacy Policy.
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12. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice.
It is your responsibility to review this page periodically for changes.
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13. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of England and Wales.
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14. Contact Information
Questions about the Terms of Service should be sent to:
Forever Photos
info@foreverphotos.co.uk